How Can I Be Sure?

How Can I Be Sure?

When I asked my Team, “What should we write about today?” I kept hearing the first two lines to The Young Rascals 1967 song, “How Can I Be Sure”. How can I be sure In a world that’s constantly changing? ~ The Young Rascals             How...
One Bad Apple

One Bad Apple

I think we’ve all may have had, at least once, that one client, patient or customer who keeps coming back, but does so with a surly attitude and unkind words. I want to make this very clear…it’s not you. How can I be so sure? Think about it…if your service was truly...
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